We believe that customer service is an integral part of our job and should not be seen as an extension of it.
Suppport: Check our HELP/FAQ section - your question has probably been answered before. We have categorized the help depending on your operations and functions, and have a lot of "top FAQ" items.
If you can't find an answer in the HELP section, you can contact us at service@rimagesolutions.net or call us at 866-9-RIMAGE or (866) 974 6243 extension 3.
Our support team normally answers your emails within 4 business hours, if sent during Monday-Friday from 8 AM-5 PM (EDT).
Subscribe to our newsletter by sending an email at connect@rimagesolutions.net. Our staff keeps you up to date and manages the latest medical billing software rules and knowledge. Also, for no extra cost, we’ll keep you ahead of industry trends and automatically upgrade athenaNet for changes such as ICD-10 and ANSI 5010.
Training: If you need dedicated training, we have regular webinars scheduled or we can have a customized training session for your practice. You will benefit from the expertise of our staff via free practice performance reviews and coaching and access to our U.S. based client service center.